Privacy Policy
Last updated: 28.10.2025
Your privacy and trust are important to us and this Privacy Policy provides and describes how Traider Coach Pty Ltd ("we", "our", or "us") collects, uses, store, and/or share (“process”) and protects your personal information when you visit our website www.traidercoach.com and use our services (“Services”), applications, including creating an account, purchasing subscription plans and engage with us in other related ways, including any sales, marketing, or events. We're committed to keeping your personal data safe and confidential both online and offline and ensuring transparency about how your data is used. This Policy applies to any Traider Coach Pty Ltd websites, applications and platforms. We are not responsible for the privacy or data security practices of our customers, which may differ from those set forth in this Privacy Policy. This Privacy Policy applies to all users and visitors of our website, regardless of their location. To use our Services you must be 18 years of age or older.
The data controller responsible for your personal information is Traider Coach Pty Ltd, a company registered at Tower 3 International Towers, Level 38, 300 Barangaroo Avenue, Sydney, NSW, Australia, 2000.
We process your personal data on a fair and lawful basis, solely for the purposes described in this Privacy Policy and limited to what is necessary for those purposes If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at: contact@traidercoach.com.
We collect various types of information, including personal information, to provide our services and ensure our website and platform function properly. We collect the following types of personal information when you use our website or create an account:
Information you provide to us (e.g. during registration)
Social Media Login Data
We may provide you with the option to register with us using your existing account details, like your Google Account, Facebook, X or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called “How do we handle your social logins” below.
Information collected automatically
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice.
Sensitive Information
We do not collect sensitive personal information or your full credit card details other than as may be necessary to collect payment from our customers for our products and services. Unless we specifically request such sensitive information from you, we ask that you not send it to us or disclose any sensitive personal information to us.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. We use trusted third-party payment processors to handle payments:
For more information on what type of information is collected by our payment processors, please view their privacy policies:
If you choose to make purchases you must provide payment information (name, postal address, payment card information or payment account information). This information is used for billing purposes only and is processed by our payment processors. When you are making a payment, we do not have access to your payment card information. Should we have any issues with processing an order, the email address you have provided will be used to contact you.
We use your personal information for several purposes, depending on how you interact with our Services, always in accordance with applicable data protection laws and this Privacy Policy:
If you are located in the EU or UK, this section applies to you,
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (ie., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (1.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve 12 months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We may share your information only with:
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
Our servers are located in Germany. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of third parties with whom we may share your personal information (see "Data Sharing" above), including facilities in Australia, and other countries.
If you are a resident in the European Economic Area (EEA), the European Union (EU GDPR), United Kingdom (UK GDPR), Switzerland, the Dubai International Financial Centre Data Protection Law (DIFC DPL) or Canada (the Quebec Private Sector Act), please note that your data may be transferred to countries outside your jurisdiction. That includes countries that may not offer the same level of protection as your home country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses:
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations.
We do not sell or rent your personal data to any third parties.
Depending on your location and applicable data protection laws (including GDPR, UK GDPR, the Dubai International Financial Centre Data Protection Law (DIFC DPL), Switzerland and Canada (the Quebec Private Sector Act), you may have the following rights regarding your personal data:
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Notice to California Residents
Under the California Consumer Privacy Act (CCPA), California residents have the right to request information about the personal data we collect, use, and disclose, as well as to request deletion of such data.
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the details provided in the section "Contact Us About the Notice".
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are in the EU, you also have the right to lodge a complaint with your local data protection authority.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing lists. However, we may still communicate with you for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Depending upon the state where you live, you may also have the following rights:
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at contact@traidercoach.com.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at contact@traidercoach.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law
California Civil Code Section 1798,83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "Contact Us About the Notice"
Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).
This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular.
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “Contact Us About the Notice”
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of New Zealand Privacy Commissioner.
Cookies are small text files placed on your device and are commonly used on the internet. We use cookies on our Website, services and applications. Our website may use essential cookies necessary for basic functionality (e.g., login sessions). We do not use cookies for analytics, advertising, or tracking.
If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or our Services.
For further information, please see our Cookie Notice: http://www.cookiesFROMowocni.com
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have any questions or concerns about this Privacy Policy, you may email us at: contact@traidercoach.com or contact us by post:
Traider Coach Pty Ltd
Tower 3 International Towers, Level 38
300 Barangaroo Avenue
Sydney, New South Wales 2000
Australia